1. Ordering

All cakes and bakes are made to order.

Orders are only confirmed once a deposit (or full payment where applicable) has been received.

Please ensure all information provided, including dates, collection times, spelling of names and design requests, is correct before confirming your order.

2. Pricing

Prices shown are starting prices and may vary depending on:

  • Design complexity

  • Size

  • Number of servings

  • Handmade sugar flowers or toppers

  • Personalisation

  • Delivery requirements

A personalised quotation will always be provided before booking.

3. Deposits & Payment

A non-refundable booking fee of 25% is required to secure your date.

Your booking is not confirmed until this payment has been received.

The remaining balance must be paid no later than 14 days before collection or delivery.

Orders placed within 14 days of collection require full payment at the time of booking.

Failure to pay by the due date may result in cancellation of your order.

4. Cancellation Policy

If you choose to cancel:

More than 14 days before collection:

  • Deposit is retained.

  • Any additional payments may be refunded at Form & Flour's discretion, minus any costs already incurred.

Within 14 days:

  • No refund can be given as ingredients, decorations and production time will already have been allocated.

If Form & Flour has to cancel due to unforeseen circumstances, a full refund will be issued.

5. Design Changes

Small changes may be accepted up to 14 days before collection, depending on the nature of the request.

Major design changes may incur additional charges.

Changes requested within 14 days cannot be guaranteed.

6. Inspiration Photos

Customers are welcome to provide inspiration images.

While every effort is made to create a cake in a similar style, exact copies cannot be guaranteed.

Each cake is individually handcrafted and therefore unique.

7. Collection

Collection times are agreed in advance.

Once collected, responsibility for the cake passes to the customer.

Please transport your cake:

  • On a flat surface

  • In an air-conditioned vehicle where possible

  • Away from direct sunlight

  • Securely to prevent movement

Form & Flour cannot accept responsibility for damage after collection.

8. Delivery

Delivery is available within selected areas and is charged separately.

Once the cake has been delivered and accepted, responsibility transfers to the customer or venue.

9. Storage

Cakes should be stored in a cool, dry room.

Do not refrigerate fondant-covered cakes unless specifically advised.

Avoid direct sunlight, heat sources and humid environments.

Serving instructions will be provided where appropriate.

10. Allergens

All cakes are produced in a kitchen that handles:

  • Wheat (Gluten)

  • Eggs

  • Milk

  • Soya

  • Nuts

  • Peanuts

Although I am able to cater to most allergens and strict hygiene procedures are followed, cross-contamination cannot be guaranteed.

Customers must advise Form & Flour of any allergies before ordering.

Full allergen information is available upon request.

11. Food Safety

Decorative items such as:

  • Dowels

  • Cake supports

  • Wires

  • Fresh flowers (if requested)

  • Non-edible decorations

must be removed before serving.

Instructions will be provided where necessary.

12. Fresh Flowers

Where fresh flowers are supplied by the customer or florist, Form & Flour cannot guarantee they are food safe.

Flowers are inserted using food-safe methods wherever possible.

13. Photography

Form & Flour reserves the right to photograph cakes before collection or delivery.

Images may be used for:

  • Website

  • Social media

  • Marketing

  • Portfolio

14. Liability

Once a cake has been collected or delivered safely, Form & Flour cannot be held responsible for damage caused by:

  • Incorrect storage

  • Transportation

  • Venue handling

  • Extreme temperatures

  • Accidental damage

15. Serving Guide

Serving numbers provided on the website are estimates based on standard party-sized portions.

Actual servings may vary depending on how the cake is cut.

16. Intellectual Property

All photographs, logos, branding, designs and website content remain the property of Form & Flour and may not be copied or reproduced without permission.

17. Contact

If you have any questions regarding your order, please contact:

Form & Flour

Email: formandflour@icloud.com

Instagram: @formandflour_

Facebook: Form & Flour